Legal terms

Glossary of Terms

For the purposes of this document, the following terms shall have the meanings set out below, whether used in the singular or plural, unless the context requires otherwise.

Platform: The set of applications, modules, interfaces, APIs, services and functionalities operated by RESIDELIA and accessible via www.residelia.com (http://www.residelia.com/) or through authorised integrations.

RESIDELIA: LEAN DIGITAL S.L., a company incorporated in Spain, owner and operator of the Platform.

User: Any individual or legal entity that accesses, browses, registers or uses any of the Platform's services, in any of its modalities.

Professional User: A User with an active licence or specific contract who accesses modules reserved for entities in the real estate, financial or investment sector (servicers, funds, banks, asset managers, brokers and similar).

Advertiser: A Professional User who publishes one or more Assets on the RESIDELIA Marketplace, including the option to activate the Fast Track Channel.

Investor: A Professional User who accesses the RESIDELIA Marketplace for the purpose of analysis, prospecting or acquisition of Assets, having completed the KYC/AML validation process.

Asset: A property, portfolio of properties, mortgage credit (NPL), auction assignment, public auction or other real estate or financial asset linked to real estate, published or managed on the Platform.

Marketplace: The area of the Platform dedicated to the publication, display and analysis of available Assets, divided into a public channel and the Fast Track Channel.

Public Channel: The layer of the Marketplace accessible without AML/KYC validation, allowing general viewing of Assets without access to confidential documentation or the ability to make binding offers.

Fast Track Channel: The restricted professional environment of the Marketplace, accessible exclusively to Investors validated through a KYC/AML process, which enables access to confidential Asset documentation, generation of the Due Diligence Dossier and the ability to make binding Offers through a Deposit.

Due Diligence Fee: The term used in this document for the Deposit made by the Investor in the Fast Track Channel as consideration for the offer-enabling service provided by RESIDELIA, which includes the generation and delivery of the Due Diligence Dossier.

Deposit: The payment made by the Investor to RESIDELIA to unlock the ability to make a binding Offer on a specific Asset in the Fast Track Channel. Equivalent to the Due Diligence Fee. Refundable under the terms defined in this document.

Due Diligence Dossier (Dossier): A structured report automatically generated by RESIDELIA from the Asset documentation provided by the Advertiser, together with available registry, cadastral and valuation data, delivered to the Investor once the Advertiser grants access to the Fast Track Channel. This constitutes the main deliverable of the service provided by RESIDELIA in that channel.

Offer: A binding acquisition proposal made by the Investor for a specific Asset in the Fast Track Channel, conditional upon prior completion of the Deposit.

Qualified Opportunity: The combination of a validated Investor, an Asset in the Fast Track Channel and a submitted Offer, recorded and tracked by RESIDELIA with identification of the parties, date of first contact and associated documentation.

Qualified Lead: A registered interest contact on the Platform that has exceeded the minimum thresholds defined to be considered a real business opportunity.

KYC (Know Your Customer): The set of processes and documentation for the formal identification of the Investor and verification of their legal structure and investment capacity.

AML (Anti-Money Laundering): The set of processes and documentation for verifying the lawful origin of the Investor's funds, in accordance with anti-money laundering regulations.

Fast Track NDA (NDA-FT-001): The specific confidentiality agreement for the Fast Track Channel, multilateral in nature, digitally accepted by Advertiser and Investor at the defined stages of the channel's operational flow.

AVM (Automated Valuation Model): RESIDELIA's automated real estate asset valuation model, whose outputs are indicative in nature and do not constitute an official or binding valuation.

Notarial Closing Data: Anonymised statistical data on real estate purchase and sale transactions formalised before a Notary in Spain, supplied by DATO NOTARIAL, S.L.U. under licence from the General Council of Notaries (Consejo General del Notariado) through the Notarial Statistical Portal B2B (PEN B2B). They contain no identifiable personal data. They are updated monthly, with a lag of approximately two months relative to the reference period (M-2). Access is subject to contracting an additional module and the usage restrictions set out in §5.5 and §16.4 of this document.

Output: Any result, report, valuation, scoring, classification, dossier, enriched data or document generated by the Platform from the processing of information entered by the User or obtained from external sources.

Licence: Authorisation to use the Platform or specific modules, granted by RESIDELIA to the User under the conditions defined in this document and in the corresponding contract or subscription.

Estate Leads: A lead generation service through online valuations embeddable in third-party systems, operated as an independent module of the Platform.

SaaS: The modality of access to the Platform under the Software as a Service model, with periodic subscription and remote access via browser or API.

Data Processor: Within the meaning of Article 4(8) GDPR, a natural or legal person who processes personal data on behalf of the Controller.

Controller: Within the meaning of Article 4(7) GDPR, a natural or legal person who determines the purposes and means of the processing of personal data.

Table of Contents

PART I — GENERAL FRAMEWORK

1. Purpose of this document

2. Scope and acceptance

3. RESIDELIA's legal positioning

4. Access modalities and user profiles

PART II — SERVICES AND MODULES

5. Property Management SaaS

6. Estate Leads

7. Marketplace — Public Channel

8. Fast Track Channel

9. APIs and integrations

PART III — LEGAL PROTECTION

10. Intellectual and industrial property

11. Personal data processing and GDPR

12. Protection of commercial opportunities

PART IV — ARTIFICIAL INTELLIGENCE AND LIABILITY

13. Artificial intelligence and automation

14. Liability and limitations

PART V — COMMERCIAL AND OPERATIONAL CONDITIONS

15. Commercial model and economic conditions

16. User registration, obligations and acceptable use

PART VI — TERMINATION, JURISDICTION AND FINAL PROVISIONS

17. Termination, cancellation and service suspension

18. Governing law and jurisdiction

19. Severability, waiver and precedence

20. Related documents

1. Purpose of this document

These Terms and Conditions of Use govern access to and use of the RESIDELIA platform, operated by LEAN DIGITAL S.L. and accessible via www.residelia.com (http://www.residelia.com/), as well as through its APIs, authorised integrations and embeddable modules.

This document constitutes a binding contract between RESIDELIA and the User who accesses, browses, registers or uses any of the services available on the Platform, in any of its modalities. Accessing or using the Platform implies full, unconditional and binding acceptance of these terms.

The scope of this document covers all services offered by RESIDELIA, including:

These Terms and Conditions are supplemented, where applicable, by the related documents listed in Section 20, including the Privacy Policy (POL-010), the Cookie Policy (POL-002), the AML/KYC Policy (POL-012) and the Fast Track NDA (NDA-FT-001). In the event of conflict between this document and any specific conditions applicable to a particular module or service, the specific conditions shall prevail within their scope.

2. Scope and acceptance

2.1 Scope of application

These Terms and Conditions apply to any individual or legal entity that accesses or uses the Platform, regardless of their profile, access modality or contracted services. They apply both to publicly accessible functionalities and to those reserved for registered Users or those with an active professional Licence.

2.2 Express acceptance

Use of the Platform is conditional on reading, understanding and accepting these terms. Acceptance occurs, depending on the context, through:

Each acceptance will be recorded with technical traceability, including the User's identity, date, time and version of the document accepted.

2.3 Additional conditions and precedence

Certain functionalities or modules may require acceptance of specific additional conditions. In such cases, those conditions supplement this document and take precedence over it in respect of their particular scope, without affecting the validity of the remainder of these terms.

2.4 Legal capacity

Use of the Platform is reserved for persons with full legal capacity. RESIDELIA does not provide services to minors without the express consent of their legal representatives. The User declares, under their own responsibility, that they have sufficient legal capacity to be contractually bound by these terms.

Where Users act on behalf of a legal entity, they declare that they have the authority to bind that entity under the terms set out herein.

2.5 Modification of terms

RESIDELIA reserves the right to modify these Terms and Conditions, notifying registered Users at least thirty (30) days in advance through established channels (registered email and notice on the Platform) when changes are material. Non-material changes, such as style corrections, updates to regulatory references or editorial adjustments with no impact on rights or obligations, may be applied without such notice, with simultaneous notification.

Continued use of the Platform after the modified terms come into force will constitute acceptance. In the event of disagreement, the User may terminate their relationship with RESIDELIA as set out in Section 17, without penalty where the modification causes material harm to the User.

For clients with a specific signed contract, modifications to these Terms shall not alter the conditions agreed in that contract while it remains in force, unless required by mandatory law or regulation.

3. RESIDELIA's legal positioning

This section is an essential part of this document. It defines with precision the legal role that RESIDELIA assumes in each module and layer of the Platform. Correct understanding of this section is a prerequisite for interpreting any other provision, particularly those relating to liability, intermediation and data protection.

3.1 General principle: segmented hybrid legal model

RESIDELIA operates under a segmented hybrid legal model, whereby its legal positioning varies depending on the module or layer of the Platform in which the interaction takes place. This model reflects the technological, operational and commercial nature of the various services offered and does not constitute an internal contradiction but rather a deliberate and structured functional differentiation.

The three differentiated positionings are as follows:

3.2 SaaS module — Neutral technology provider

In the Property Management SaaS module, RESIDELIA acts exclusively as a technology infrastructure provider. Its function is to provide management, analysis, valuation and documentation tools to Professional Users who operate with their own assets and portfolios.

In this module RESIDELIA:

3.3 Public channel Marketplace — Publication platform

In the Marketplace's public channel, RESIDELIA acts as a publication and visibility platform. Its function is to provide the technical environment for Advertisers to publish Assets and for Users to view them.

In this context RESIDELIA:

3.4 Fast Track Channel — Due diligence services and enabling infrastructure provider

In the Fast Track Channel, RESIDELIA assumes a differentiated and more active legal positioning, acting as a provider of due diligence services and enabling infrastructure for professional transactions.

This positioning means that RESIDELIA:

Notwithstanding the above, RESIDELIA does not act in the Fast Track Channel as:

The decision to grant or deny access to the Investor in the Fast Track Channel rests at all times with the Advertiser. RESIDELIA assumes no liability for that decision or its consequences.

3.5 Consistency of the model and interpretation

The different positionings described in this Section are not contradictory. They reflect the modular nature of the Platform and the varying intensity of RESIDELIA's involvement in each service layer. Any interpretation that seeks to extend the positioning of one module to another must be rejected; the specific regime of the module in which the interaction takes place always applies.

In cases of doubt about the applicable positioning for a specific functionality or situation, the technical module in which that functionality is integrated and the nature of the service actually provided by RESIDELIA in that context shall be determinative.

4. Access modalities and user profiles

4.1 Public access

Certain informational sections of the Platform, educational content and functionality demos are accessible without prior registration. This access is equally subject to these Terms and Conditions, in particular the provisions on intellectual property, acceptable use and data protection.

4.2 Registered User

Registration on the Platform provides access to contracted or authorised functionalities. It is mandatory for use of the Property Management SaaS, access to the professional Marketplace, use of the Fast Track Channel and API integration. The registration process involves:

4.3 Professional User

The SaaS modules, professional Marketplace and Fast Track Channel are reserved for Users with an active Licence or specific contract. Access is conditional on:

4.4 API or integration access

Integrations with external systems via API or embeddable modules require a specific API contract or enabling Licence, compliance with security, authentication and traceability measures defined by RESIDELIA, and acceptance of the conditions of use set out in Section 9 and in the corresponding data processing agreement.

4.5 Access management and revocation

RESIDELIA reserves the right to restrict, suspend or cancel any access modality in cases of breach of these terms, misuse, unauthorised access, fraud, or risk to the security of the Platform or its Users. Access revocation will follow the procedure set out in Section 17.

5. Property Management SaaS

5.1 Service description

The Property Management SaaS module enables Professional Users to manage the full lifecycle of real estate assets through the Platform. RESIDELIA acts in this module as a neutral technology provider as set out in Section 3.2.

Core functionalities include:

5.2 Nature of data processed

The SaaS module enables the processing of operationally sensitive data, including personal data of occupants, tenants, owners, debtors and other affected parties linked to the managed Assets. Such data may include:

5.3 Professional User's responsibility

The Professional User using the SaaS module is the Controller of the personal data entered into the Platform. Consequently:

RESIDELIA acts as Data Processor in this module, processing data exclusively in accordance with the Professional User's instructions and the terms of the applicable processing agreement.

5.4 Usage limitations

Access to the SaaS module is conditional on having an active Licence. The User may not use the module's functionalities for purposes other than the legitimate management of assets they own or manage professionally under authorisation, nor to process data without a sufficient legal basis.

5.5 Notarial Closing Data Module

5.5.1 Service description

The Notarial Closing Data module is an optional paid add-on, not included in the base SaaS licence, which provides the Professional User with access to Notarial Closing Data integrated into the Valuation, Explorer and Management modules.

Functionalities enabled by this module include:

5.5.2 Nature and source of data

Notarial Closing Data is supplied by DATO NOTARIAL, S.L.U. (DN), a company 100% owned by Agencia Notarial de Certificación, S.L.U., which is in turn 100% owned by the General Council of Notaries (Consejo General del Notariado — CGN), the legitimate owner of the Unified Computerised Index (IUI) recording all purchase and sale deeds formalised in Spain.

The supplied data is statistical and anonymised in nature. It contains no personal data of the parties to the executed transactions and does not, by itself, allow the identification of natural persons. The institutional source is the Notarial Statistical Portal B2B (PEN B2B).

The data is updated monthly. It corresponds to the period two months prior (M-2) to the delivery date, which implies an inherent temporal lag that the User must take into account when using the data.

5.5.3 Access and contracting conditions

Access to the Notarial Closing Data module is subject to:

5.5.4 RESIDELIA's positioning with respect to the data

RESIDELIA acts as licensee of the Notarial Closing Data vis-à-vis DN, and as access provider to such data vis-à-vis the User. RESIDELIA is not the original owner of the data or of the Unified Computerised Index. Rights over the IUI, the PEN B2B and the anonymised data supplied belong to the CGN and DN, in accordance with Clause 5 of the licence agreement between RESIDELIA and DN.

Models, algorithms, APIs and analytical developments created by RESIDELIA from the Notarial Closing Data are the exclusive property of RESIDELIA, under that same licence agreement.

5.5.5 Attribution obligation in external distribution

When the User uses Notarial Closing Data in approved externally distributed commercial documentation — including valuation reports, market studies or analytical materials intended for third parties — they must include the following credit: "Source: PEN – Consejo General del Notariado". This obligation does not apply to the User's internal use of the data.

6. Estate Leads

6.1 Service description

Estate Leads is an online lead generation service through automated valuations, embeddable in the digital systems of agencies, insurers, financial institutions and other sector participants. Core functionalities include:

6.2 Data processing roles

In the Estate Leads service, processing roles are defined as follows:

6.3 Widget owner's obligations

The entity integrating the Estate Leads widget must:

6.4 Valuation sharing functionality

When an end user shares a valuation with a third party, the widget owner declares and warrants that such user has obtained the recipient's authorisation and informed them of their rights. RESIDELIA will not use the recipient's data for purposes other than the one-off delivery of the valuation, and will retain it only for the period required for that delivery in accordance with its retention policy.

6.5 Licence and usage limits

Estate Leads requires a specific licence independent of the SaaS module. The particular conditions of that licence, including the monthly valuation volume, lead volume and available advanced functionalities, are defined in the corresponding subscription agreement.

7. Marketplace — Public Channel

7.1 Description and nature

The RESIDELIA Marketplace's public channel is an environment for publishing and viewing available real estate Assets. RESIDELIA acts in this channel as a publication platform as set out in Section 3.3.

7.2 Asset publication

Advertisers with an active enabling Licence may publish Assets in the Marketplace through the following channels:

Every publication is linked to the responsible Advertiser, who assumes full responsibility for published content in accordance with Section 7.3.

7.3 Advertiser's responsibility for content

Asset publication in the Marketplace is carried out directly, without prior review by RESIDELIA. The Advertiser is solely responsible for:

RESIDELIA reserves the right to moderate, suspend or remove publications that breach these terms, pose a legal, reputational or technical risk to the Platform, or are the subject of a well-founded third-party complaint, without this implying any obligation of prior review or liability for content not removed.

7.4 Asset content

Assets published in the public channel may include a description of the property, type, surface area, condition, estimated yield, exact or approximate location, and non-confidential images or documents. Additional confidential documentation is reserved for the Fast Track Channel as set out in Section 8.

7.5 Public channel limitations

The public channel does not enable access to confidential Asset documentation, the making of binding Offers, or the initiation of the KYC/AML process. These functionalities are reserved for the Fast Track Channel under the terms of Section 8.

8. Fast Track Channel

8.1 Legal nature of the channel

The Fast Track Channel is the restricted professional environment of the RESIDELIA Marketplace, designed to facilitate analysis and acquisition transactions between Advertisers and qualified Investors. In this channel, RESIDELIA acts as a provider of due diligence services and enabling infrastructure as set out in Section 3.4.

The Fast Track Channel does not constitute a real estate intermediation service, financial advice or representation of either party. RESIDELIA does not guarantee the success of any transaction nor assume liability for decisions made by Advertisers or Investors within the channel.

8.2 Access requirements — Advertiser

To activate the Fast Track Channel for a published Asset, the Advertiser must:

8.3 Access requirements — Investor

To access the Fast Track Channel for any Asset, the Investor must first, on a general basis when configuring their professional profile:

On a specific basis, when requesting access to the Fast Track Channel for a particular Asset, the Investor must additionally:

8.3.1 KYC documentation required

Formal identification of the Investor and verification of their legal structure requires the following:

8.3.2 AML documentation required

Justification of the lawful origin of funds requires the provision of at least two documents from the following, depending on the nature of the funds:

8.4 Operational flow

The Fast Track Channel operates according to the following sequential flow:

Phase 1 — Activation by the Advertiser The Advertiser activates the Fast Track Channel for an Asset, accepts the corresponding disclaimer, provides the additional Asset documentation and sets the minimum offer threshold. The documentation is locked on the Platform.

Phase 2 — Access request by the Investor The Investor, with a valid and current KYC/AML profile, requests access to the Fast Track Channel for the Asset. At this point they accept the access request disclaimer, which incorporates specific consent to transfer their KYC/AML documentation to the Advertiser. RESIDELIA notifies the Advertiser and makes the Investor's KYC/AML documentation available to them.

Phase 3 — Validation by the Advertiser The Advertiser reviews the Investor's KYC/AML documentation and makes one of the following decisions:

The access decision is the exclusive responsibility of the Advertiser. RESIDELIA does not intervene in or condition that decision.

Phase 4 — Investor access and prospecting decision The Investor accesses the Asset's confidential documentation and the Due Diligence Dossier. At this point the Investor may decide to add the Asset to their prospecting portfolio. Access to the Dossier and Asset documentation does not create any payment obligation.

Phase 5 — Offer decision and Deposit If the Investor decides to make a binding Offer for the Asset, they must first make the Deposit corresponding to the Due Diligence Fee. Once the Deposit has been made, the Investor is enabled to submit their Offer. The amount and conditions of the Deposit are defined in Section 8.5.

Phase 6 — Offer submission and management The Investor submits their Offer through the Platform. The Advertiser receives notification and may accept, reject or counter-offer within the timeframes set out in the channel SLA (MAN-MPL-001). All interactions are recorded with full traceability.

8.5 Due Diligence Fee and Deposit

8.5.1 Nature and justification

The Due Diligence Fee is the economic consideration paid by the Investor to RESIDELIA for the offer-enabling service in the Fast Track Channel. This service comprises all the services performed by RESIDELIA during Phases 1 to 4 of the operational flow, the tangible result of which is the Due Diligence Dossier delivered to the Investor.

The Due Diligence Fee does not constitute a real estate intermediation commission, agency fee or remuneration conditional on the closing of the transaction. It is a price for a specific technological and documentary service, provided independently of the outcome of the negotiation.

8.5.2 Accrual

The Due Diligence Fee accrues when the Investor makes the Deposit to unlock the offer-making capability, having already had access to the Due Diligence Dossier. Mere access to the Dossier does not create a payment obligation.

8.5.3 Amount

The Due Diligence Fee amount is transaction-specific and is communicated to the Investor before making the Deposit, in advance and under full transparency. The Investor must expressly confirm the amount before proceeding with payment.

8.5.4 Refund regime

The Deposit is fully refundable. RESIDELIA's refund obligation is triggered when any of the following circumstances arise:

The refund will be made via the same payment method used for the Deposit within a maximum of fourteen (14) calendar days from the triggering of the refund condition. RESIDELIA will issue the corresponding tax documentation.

8.5.5 Non-refund scenario

The Deposit will not be refundable solely where the Investor withdraws their Offer after the Advertiser has formally accepted it, unless there is an express agreement between the parties or a reasoned decision by RESIDELIA in cases of duly evidenced force majeure.

8.6 Due Diligence Dossier

8.6.1 Nature and content

The Due Diligence Dossier is the structured report automatically generated by RESIDELIA from the documentation provided by the Advertiser for the Asset, together with data available on the Platform from registry, cadastral and valuation sources. The Dossier is generated when the Advertiser grants the Investor access and is attached to the Asset in the Investor's prospecting portfolio.

The Dossier content will consist of the elements available in each case, which may include: identification and descriptive data for the Asset, registry and cadastral situation, known encumbrances, legal and possession situation, AVM reference valuation, technical documentation provided by the Advertiser and opportunity score where available.

8.6.2 Dossier limitations

The Due Diligence Dossier is informational and indicative in nature. It does not constitute an official appraisal, expert report, legal advice or investment recommendation. Its content is based on information available at the time of generation and may be subject to inaccuracies, outdated information or limitations arising from the sources used.

The Investor is responsible for carrying out any additional verifications they consider necessary before making any investment decision. RESIDELIA does not guarantee the accuracy, completeness or validity of the information in the Dossier beyond the time of its generation.

8.6.3 Ownership and use of the Dossier

The Dossier is an Output generated by RESIDELIA. Its delivery to the Investor is made under a limited-use licence for analysis of the specific Asset to which it refers. Reproduction, distribution, transfer to third parties or use for purposes other than the analysis of the transaction for which it was generated is expressly prohibited without prior written authorisation from RESIDELIA.

8.6.4 Access validity

The Investor's access to the Fast Track Channel for a specific Asset, including the Dossier, will remain active while the following conditions are simultaneously met: the Asset remains published in the Marketplace, the Investor's KYC/AML documentation is current, and twelve (12) months have not elapsed since the Advertiser granted access. Expiry of any of these conditions will result in suspension of access, without prejudice to ongoing Offers which will be resolved in accordance with the refund regime in Section 8.5.4.

8.7 Offer regime

Offers submitted in the Fast Track Channel are binding on the Investor from the moment of submission, conditional on the prior Deposit having been made. The Advertiser's binding commitment arises only upon formal acceptance of the Offer.

Offers that do not exceed the minimum threshold set by the Advertiser will generate an automatic rejection to the Investor without notification to the Advertiser, will not be considered Qualified Leads and will generate no cost for either party.

Every Offer, acceptance, rejection or counter-offer is recorded on the Platform with full traceability, constituting proof of the interactions between the parties.

8.8 Differentiated responsibilities by party

In the Fast Track Channel, responsibilities are distributed as follows:

RESIDELIA is responsible for: secure custody of KYC/AML documentation, technical generation of the Dossier, operational flow traceability, management of Deposits and their refund under applicable terms, and maintenance of the channel infrastructure.

The Advertiser is responsible for: the accuracy and lawfulness of the Asset documentation provided to the channel, the decision to grant or deny access to the Investor, setting the minimum offer threshold, responding to Offers within SLA timeframes, and complying with their fiscal and legal obligations arising from the transaction.

The Investor is responsible for: the accuracy and validity of their KYC/AML documentation, carrying out their own verifications of the Asset prior to any investment decision, complying with the confidentiality regime established in the Fast Track NDA (NDA-FT-001), and using the Dossier exclusively for authorised purposes.

9. APIs and integrations

9.1 Description

RESIDELIA enables access to its functionalities and data via API integrations for third-party systems. Functionalities available via API may include individual or batch AVM valuations, Asset data upload or query, enrichment from official sources, automatic Marketplace publication, and retrieval of leads and metrics.

9.2 Access conditions

API access requires a specific contract regulating the pricing model, usage limits, applicable security measures and the corresponding data processing agreement. Use of the APIs implies acceptance of this document and the associated privacy and security policies.

9.3 Limitations and acceptable use

API use is subject to the technical and volume limits defined in the specific contract. Use of APIs for purposes other than those authorised, unauthorised bulk data extraction, automation of access that may compromise the availability or security of the Platform, and any use that infringes the intellectual property rights of RESIDELIA or third parties are expressly prohibited.

9.4 API access suspension

RESIDELIA may immediately suspend API access in cases of misuse, breach of the specific contract, detection of anomalous activity or risk to the security or integrity of the Platform, without prejudice to any legal actions that may follow.

10. Intellectual and industrial property

10.1 RESIDELIA's ownership

All content, designs, interfaces, functionalities, technological developments, databases, valuation models, algorithms, scoring systems, automated workflows, documentary processing structures, artificial intelligence models, prompts and automated generation systems, reports, trademarks, trade names, logos and other visual or functional elements that make up the Platform are the exclusive property of LEAN DIGITAL S.L. or its respective licensors, and are protected by national and international intellectual and industrial property regulations, including the Intellectual Property Act (Royal Legislative Decree 1/1996), the Trademark Act (Law 17/2001) and Directive 96/9/EC on the legal protection of databases.

Accessing, registering or using the Platform does not grant the User any licence, assignment, transfer or authorisation over those rights, beyond what is strictly necessary for the functional use of contracted services under these Terms and Conditions.

10.2 Regime for Asset data and enriched data

10.2.1 Data provided by the User

Data entered by the User into the Platform relating to their Assets — including descriptions, documentation, images, economic data and any information owned by the User — is and remains the User's property. RESIDELIA does not acquire ownership rights over that data merely by virtue of its entry into the Platform, without prejudice to the usage licences necessary for service delivery.

The User grants RESIDELIA a non-exclusive, limited, revocable licence (revocable upon termination of the contractual relationship) to process, store and use such data exclusively for the purpose of providing the contracted services.

10.2.2 Enriched data and Outputs

Enriched data generated by RESIDELIA from its own sources — including registry, cadastral and AVM valuation data, scores, classifications, comparative analyses and any other data incorporated by RESIDELIA into an Asset profile independently of the data provided by the User — is originally owned by RESIDELIA.

Payment of the active Licence grants the User a non-exclusive, non-transferable right to use such enriched data, limited to the duration of the contracted Licence and to the purposes inherent to the service. Cancellation or expiry of the Licence extinguishes this right, without prejudice to data the User has legitimately exported during the term of the contract.

The Due Diligence Dossier, as a specific Output of the Fast Track Channel, is subject to the limited-use regime defined in Section 8.6.3.

10.2.3 Aggregated and anonymised data

RESIDELIA reserves the right to use aggregated, statistical and anonymised data derived from Platform activity — in a manner that does not allow identification of any User, specific Asset or personal data — for the following purposes: service improvement and optimisation, training and refinement of valuation and artificial intelligence models, preparation of market analyses and reports, and development of new functionalities. This use does not require additional User consent and does not involve the transfer or exposure of identifiable personal or confidential data.

10.3 Express prohibitions

The following are expressly prohibited:

10.4 Protection against employees, collaborators and suppliers

All access to RESIDELIA's source code, architecture, models, workflows, technical documentation or know-how by employees, collaborators, freelancers or suppliers is subject to specific confidentiality and rights assignment clauses in the corresponding employment or commercial contracts. RESIDELIA reserves the right to take all necessary legal action against any unauthorised use of its intangible assets by these groups.

10.5 Action against infringement

Any unauthorised use of RESIDELIA's intellectual or industrial property rights will give rise to corresponding legal liability, and may result in immediate suspension of Platform access, a claim for damages, and the exercise of all civil and criminal actions available under applicable law.

11. Personal data processing and GDPR

11.1 Role map by module

RESIDELIA's role in the processing of personal data varies depending on the Platform module, as follows:

The Advertiser's obligations as Controller are governed by NDA-FT-001.

Where RESIDELIA and the Advertiser jointly determine the conditions of Investor data processing in the Fast Track Channel — in particular regarding access to KYC/AML documentation — both parties will act as joint controllers under Article 26 GDPR, distributing their respective obligations as established in the Fast Track NDA (NDA-FT-001) and the corresponding data processing agreement.

11.2 Legal basis by processing type

Personal data processing carried out by RESIDELIA is grounded in the following legal bases:

11.3 Special regime for AML/KYC data

11.3.1 Custody and access

RESIDELIA holds KYC/AML documentation provided by Investors in a secure environment with restricted access. Advertisers' access to that documentation is conditional on the existence of the Investor's express and specific consent, provided at the time of requesting access to the Fast Track Channel for a particular Asset, in accordance with the flow described in Section 8.4.

11.3.2 Limited use

The Investor's KYC/AML documentation may only be used by the Advertiser to assess the Investor's suitability in the context of the specific transaction for which it was transferred. Its use for any other purpose, transfer to third parties and retention beyond what is necessary for that assessment (except where legally required) are prohibited.

11.3.3 Retention

RESIDELIA will retain KYC/AML documentation for a period of ten (10) years in accordance with Law 10/2010 of 28 April on the prevention of money laundering and terrorist financing. Secure deletion of that documentation will be carried out in accordance with procedure PRO-001.

11.3.4 Tension between GDPR and AML retention obligations

Where a conflict arises between the exercise of data protection rights by the Investor and retention obligations imposed by Law 10/2010, the latter will prevail during the legally required period. RESIDELIA will notify the Investor of the impossibility of complying with their erasure or restriction request, indicating the applicable legal basis and available remedies, in accordance with internal procedure PRO-001.

11.4 Sub-processors and suppliers

RESIDELIA uses external providers acting as sub-processors. These providers have signed the corresponding data processing agreements and offer sufficient guarantees of GDPR compliance. The main sub-processors are:

RESIDELIA will maintain an updated list of sub-processors and will notify affected Users with sufficient notice of any addition or replacement of sub-processors that may materially affect the processing of their data.

11.5 International transfers

Certain sub-processors may involve transfers of personal data outside the European Economic Area. In such cases, RESIDELIA ensures that those transfers are made with the appropriate safeguards required by the GDPR, including standard contractual clauses approved by the European Commission or, where applicable, the existence of an adequacy decision. Details of international transfers and applicable safeguards are documented in the Record of Processing Activities (RAT-001) and in the corresponding processing agreements.

11.6 User rights

Data subjects whose personal data is processed by RESIDELIA in its capacity as Controller may exercise the following rights:

Requests to exercise rights should be addressed to dpo@residelia.com (mailto:dpo@residelia.com). RESIDELIA will respond within a maximum of thirty (30) calendar days, extendable by two further months in cases of particular complexity, in accordance with Article 12 GDPR. If unsatisfied with the response, the data subject may lodge a complaint with the Spanish Data Protection Authority (www.aepd.es (http://www.aepd.es/)).

Where RESIDELIA acts as Data Processor, rights requests will be forwarded to the relevant Controller in accordance with the signed processing agreements.

12. Protection of commercial opportunities

12.1 Object and scope

This section protects Qualified Opportunities generated by RESIDELIA in the Fast Track Channel against evasion, circumvention or bypass conduct that deprives RESIDELIA of the consideration for its services. The obligations set out here are jointly and severally binding on the Advertiser and the Investor as parties to every Qualified Opportunity.

12.2 Recording and traceability of opportunities

RESIDELIA will maintain a detailed, traceable and unalterable record of all Qualified Opportunities generated in the Fast Track Channel, including: identity of the Advertiser and Investor, Asset reference, date and time of the access request, date access was granted by the Advertiser, date of Dossier delivery, date of Offer submission where applicable, and Deposit amount paid.

This record will constitute proof of the interactions between the parties and will be admissible as evidence in any judicial or extrajudicial proceeding.

The Advertiser may at any time request a digitally sealed extract of the Qualified Opportunities communicated to them, with a recorded acknowledgement of receipt.

12.3 Channelling obligation

The Advertiser and the Investor acknowledge and agree that any acquisition, transfer, lease with purchase option, corporate contribution or other form of transmission of the referenced Asset that is formalised as a direct or indirect consequence of a Qualified Opportunity generated by RESIDELIA must be communicated to RESIDELIA before formalisation.

12.4 Anti-bypass and anti-circumvention clause

If within twelve (12) months of the date of Dossier delivery to the Investor a transaction is formalised concerning the referenced Asset between the Advertiser and the Investor — or between entities connected to either of them — outside the Platform and without having completed the Offer and Deposit process in the Fast Track Channel, both parties will be jointly and severally liable to RESIDELIA for payment of the corresponding Due Diligence Fee, regardless of the channel used to formalise the transaction.

For the purposes of this clause, a transaction will be considered formalised upon the signing of a reservation contract, deposit agreement, purchase option, auction assignment, sale deed or any other legal instrument that implies the transfer or reservation of the Asset.

The twelve (12) month period runs from the date of Dossier delivery, as evidenced by the Platform's traceability record.

12.5 Subjective extension of protection

The protection established in this section extends to transactions structured through natural or legal persons connected to the original Advertiser or Investor, including subsidiaries, directors, significant shareholders and persons acting on behalf of or in the interest of either party, where such structuring has the effect or purpose of evading the obligations established herein.

12.6 Burden of proof

In the event of a dispute over the application of the anti-bypass clause, the burden of proving that the transaction occurred independently of the Qualified Opportunity generated by RESIDELIA — in particular that the contact between Advertiser and Investor was prior to and independent of that generated by the Platform — rests jointly and severally on the Advertiser and the Investor. RESIDELIA will provide the traceability record as proof of the Qualified Opportunity.

12.7 Compatibility with the Fast Track NDA

The obligations established in this section are complementary to and compatible with the confidentiality and non-circumvention obligations in the Fast Track NDA (NDA-FT-001). In the event of conflict between the two documents regarding the scope of commercial protection, the interpretation more protective of RESIDELIA shall prevail.

13. Artificial intelligence and automation

13.1 General principle

RESIDELIA incorporates artificial intelligence and automation systems as functional components of the Platform, including automated valuation models, document processing, data extraction, asset classification and structured report generation. Use of these systems is subject to the principles of transparency, traceability, human oversight and risk minimisation that inform this document and RESIDELIA's internal AI governance policy.

13.2 Nature of automated Outputs

All Outputs generated by RESIDELIA's automated or artificial intelligence systems — including AVM valuations, scores, classifications, comparative analyses, documentary summaries and Due Diligence Dossiers — are exclusively informational and indicative. They do not in any circumstances constitute:

The User alone is responsible for decisions based on Platform-generated Outputs and must carry out such independent verifications as they consider necessary before making any investment, management or marketing decision.

13.3 Automated valuation model (AVM)

13.3.1 Scope and operation

RESIDELIA's AVM generates market value estimates for real estate assets through automated processing of comparable data, market history, cadastral and registry data and other available variables. Its output is a statistical value estimate at a given moment, subject to the limitations inherent in any automated model.

13.3.2 Specific AVM limitations

The User acknowledges and accepts the following limitations of the AVM model:

13.4 Automated Due Diligence Dossier: specific limitations

The Due Diligence Dossier automatically generated by RESIDELIA in the Fast Track Channel is subject, in addition to the general limitations applicable to automated Outputs, to the following specific considerations:

13.5 Positioning under the AI Regulation (AI Act)

13.5.1 Classification of RESIDELIA's AI systems

RESIDELIA has assessed the artificial intelligence systems integrated into the Platform in accordance with the classification criteria established by Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 on artificial intelligence (AI Act).

RESIDELIA's AI systems are classified as limited risk systems within the meaning of the AI Act, in that:

13.5.2 Transparency obligations

In compliance with the transparency obligations applicable to limited-risk systems, RESIDELIA informs Users clearly and accessibly of the automated nature of Platform-generated Outputs. Where an Output is wholly or partially generated by an automated system, it will be identified as such in the interface or in the generated document.

13.5.3 Progressive compliance commitment

RESIDELIA commits to adapting its AI systems and practices to the AI Act's progressive implementation schedule and to the interpretative guidelines published by competent authorities, maintaining an updated internal inventory of AI systems, risk classifications and corresponding traceability records.

13.6 Human-in-the-loop

RESIDELIA maintains human oversight mechanisms over the Platform's automated systems as follows:

13.7 Model traceability and audit

RESIDELIA maintains an internal inventory of AI and automation systems, documenting the model versions used, update dates, training data employed and performance evaluation results. This inventory is available for internal audit and, where appropriate, for requests from competent authorities.

Generated Outputs are linked to the model version that produced them, enabling retroactive traceability in the event of a complaint or audit.

14. Liability and limitations

14.1 General regime

RESIDELIA commits to providing its services with due diligence, adopting the technical and organisational measures necessary to ensure the security, integrity and availability of the Platform. However, the User acknowledges and accepts that use of the Platform is at their own risk, and that RESIDELIA is a provider of technology infrastructure and digital services whose liability is limited as set out in this section.

14.2 Differentiated liability cap by module

RESIDELIA's financial liability to the User, except in cases of wilful misconduct or gross negligence, is limited as follows:

14.2.1 Property Management SaaS module

RESIDELIA's maximum liability arising from use of the SaaS module is limited to the equivalent of six (6) monthly instalments of the Licence contracted by the User at the time of the incident or claim, calculated on the price actually paid.

14.2.2 Fast Track Channel

RESIDELIA's maximum liability arising from a claim linked to a specific transaction in the Fast Track Channel is limited to the amount of the Deposit actually paid by the Investor for that specific transaction. This cap applies regardless of the nature of the claim, including claims relating to Dossier content, the KYC/AML validation process, management of the channel operational flow or documentation custody.

14.2.3 Estate Leads

RESIDELIA's maximum liability arising from the Estate Leads service is limited to the equivalent of three (3) monthly instalments of the Estate Leads Licence contracted at the time of the incident.

14.2.4 APIs and integrations

Liability arising from API integrations is governed by the specific contract signed. In the absence of specific contractual provision, the cap of three (3) monthly instalments of the current API contract amount applies.

14.3 Specific liability exclusions

Regardless of the module affected and the applicable cap, RESIDELIA will not in any circumstances be liable for:

14.4 Technical limitations and availability

RESIDELIA does not guarantee uninterrupted Platform availability or the absence of technical errors or failures. The following indicative availability commitments are established, without prejudice to any service level agreements with enterprise clients:

Failure to meet these availability commitments will not generate additional financial liability beyond the cap established in Section 14.2, unless otherwise agreed in the client's contract.

14.5 Indicative response times in the Fast Track Channel

Without prejudice to the specific timeframes in the Marketplace Manual (MAN-MPL-001), the following indicative Advertiser response times for Offers submitted in the Fast Track Channel are set:

Failure by the Advertiser to meet these timeframes will automatically trigger the Investor's Deposit refund condition in accordance with Section 8.5.4. RESIDELIA will notify the Advertiser of the impending deadline at least forty-eight (48) hours in advance.

14.6 Third-party liability

RESIDELIA assumes no liability for the content, services, decisions or conduct of third parties accessing the Platform as Advertisers, Investors, sub-processors or external providers, nor for the misuse of information to which those third parties legitimately gained access under the established terms.

In the event of detected misuse, security breach or suspected fraud, the User must notify RESIDELIA immediately via the official channel dpo@residelia.com (mailto:dpo@residelia.com). RESIDELIA will apply the security breach notification procedure (PRO-002) in accordance with Article 33 GDPR where applicable.

14.7 User indemnification

The User commits to indemnify and hold RESIDELIA harmless from any claim, damage, loss, penalty or cost — including reasonable legal defence fees — arising from: the User's breach of these Terms and Conditions; unlawful or unauthorised use of the Platform; infringement of third-party rights through use of the Platform; or the introduction of false, unlawful or unauthorised data into the Platform.

15. Commercial model and economic conditions

15.1 SaaS licences

RESIDELIA offers the Property Management SaaS module under a periodic subscription model, with different functionality levels configurable by number of users, volume of managed assets and included capabilities. Available licences, their features and prices are published on RESIDELIA's official website or communicated via personalised proposal for professional clients.

SaaS licences may be contracted under the following modalities:

In the event of early cancellation, the User retains Platform access until the end of the already-paid period. Partial refunds for periods in progress will not be made, except where RESIDELIA makes a material change to service conditions under Section 2.5.

15.2 Estate Leads

The Estate Leads service is contracted via a licence independent of the SaaS module, with pricing based on the number of monthly valuations, lead volume and enabled advanced functionalities. Specific conditions for each licence level are detailed in the commercial proposal or on the official website.

15.3 APIs and integrations

API access is contracted under a usage-based pricing model, number of requests or volume processed, in accordance with the specific contract signed. RESIDELIA reserves the right to apply technical usage limitations in accordance with agreed limits, without any unauthorised excess creating a right to additional service.

15.4 Fast Track Fee: definition, accrual and refund

15.4.1 Nature

The Due Diligence Fee is the consideration paid by the Investor to RESIDELIA for the offer-enabling service in the Fast Track Channel, as defined in Section 8.5. It does not constitute a real estate commission, agency fee or remuneration conditional on transaction closing.

15.4.2 Amount and communication

The Fee amount is transaction-specific and is communicated to the Investor clearly and in advance of payment, requiring express confirmation before making the Deposit. The amount is recorded on the Platform with full traceability linked to the specific transaction.

15.4.3 Accrual

The Fee accrues when the Investor makes the Deposit to unlock the offer-making capability, having already had access to the Due Diligence Dossier. Access to the Dossier does not create a payment obligation.

15.4.4 Refund

The Deposit is fully refundable when any of the following conditions is met:

The refund will be made via the same payment method used for the Deposit within a maximum of fourteen (14) calendar days from the triggering of the refund condition, with issuance of the corresponding tax documentation.

15.4.5 Non-refund scenario

The Deposit will not be refundable where the Investor withdraws their Offer after the Advertiser's formal acceptance, unless there is an express agreement between the parties or a reasoned decision by RESIDELIA in cases of duly evidenced force majeure.

15.5 Licence changes

The User may change their contracted licence at any time. Upgrades take effect immediately with a pro-rata charge for the remaining days of the current period in favour of RESIDELIA. Downgrades take effect at the start of the next period, ensuring full use of already-paid functionalities during the active period. All changes are recorded with full documentary traceability.

15.6 Billing and payment methods

All online payments are managed through Stripe, a platform certified for financial data processing. RESIDELIA does not store payment card data and accesses only the fiscal data required for invoice issuance. Invoices are automatically generated and available for download from the user area. All prices shown exclude VAT and other applicable taxes unless expressly stated otherwise.

RESIDELIA reserves the right to modify its commercial model and prices, notifying active Users at least thirty (30) days in advance. Modifications will not affect already contracted and paid periods.

16. User registration, obligations and acceptable use

16.1 Registration and verification

Platform registration requires the provision of accurate, complete and up-to-date data. The process includes email verification, express acceptance of this document and the Privacy Policy (POL-010), and choosing a secure authentication method. The User is solely responsible for the confidentiality of their credentials and all actions carried out under their account.

RESIDELIA does not provide services to minors. If registrations involving minors without their legal representatives' authorisation are detected, they will be immediately deleted in accordance with applicable regulations.

Where Users act on behalf of a legal entity, registration implies a declaration that they have sufficient authority to bind that entity.

16.2 General User obligations

The User commits to:

16.3 Acceptable use policy

16.3.1 General principles

Use of the Platform must comply with the principles of good faith, fair use and respect for the rights of RESIDELIA and third parties. RESIDELIA reserves the right to take such measures as it deems necessary — including suspension or cancellation of access — against any use that, regardless of whether expressly provided for in this document, contravenes those principles or causes or may cause harm to RESIDELIA, other Users or third parties.

16.3.2 Conduct incompatible with acceptable use

By way of illustration and not limitation, the following conduct is considered incompatible with acceptable use of the Platform:

Regarding Platform integrity: Attempting to access modules, data or functionalities for which authorisation has not been granted; carrying out penetration testing, vulnerability analysis or any action that may compromise Platform security or availability without express authorisation; introducing malicious code, unauthorised automated scripts or bulk data extraction tools; and deliberately overloading RESIDELIA's infrastructure through a disproportionate volume of requests.

Regarding the accuracy and integrity of information: Entering false data, forged documentation or misleading information about Assets, identities or investment capacity; impersonating another natural or legal person; publishing Assets over which no ownership, authorised management or legal authorisation to market exists; and manipulating valuation or scoring systems by deliberately entering incorrect data.

Regarding the Fast Track Channel and the KYC/AML process: Providing false, altered or non-representative KYC/AML documentation; using a third-party Investor's KYC/AML documentation for purposes other than evaluating the specific transaction for which it was transferred; attempting to circumvent the validation process by creating multiple profiles or shell entities; and submitting Offers without genuine acquisition intent in order to access confidential Asset information.

Regarding intellectual property rights: Reproducing, distributing or exploiting Outputs, valuations, reports or any Platform element beyond the limits of the contracted Licence; reverse engineering the Platform's models, algorithms or architecture; and assigning or sub-licensing Platform access to unauthorised third parties.

Regarding data protection and privacy: Entering personal data of third parties into the Platform without a sufficient legal basis; using data accessed through the Platform for purposes other than those authorised; and breaching confidentiality obligations established in signed agreements.

16.3.3 Consequences of non-compliance

Breach of the acceptable use policy entitles RESIDELIA to take, depending on the seriousness and recurrence of the conduct, any one or more of the following measures: formal warning, temporary suspension of access, definitive cancellation of the Licence without refund of the current period, claim for damages, and exercise of all available civil or criminal legal action.

16.4 Module-specific prohibitions

Without prejudice to the general acceptable use policy, each module incorporates the following additional specific prohibitions:

Property Management SaaS: Management of third-party assets without a contract or legal authorisation justifying it, and use of the module to provide services to unauthorised third parties under the same Licence, are prohibited.

Estate Leads: Configuring the widget without an adequate privacy notice, capturing minors' data without their representatives' consent, and using captured leads for commercial prospecting purposes unrelated to the valuation service are prohibited.

Marketplace and Fast Track Channel: Publishing Assets with deliberately inaccurate material information, using the channel to gather market intelligence without genuine transaction intent, and any conduct aimed at circumventing the obligations established in Section 12 are prohibited.

APIs: Reselling API access to third parties, extracting data to create competing databases, and using APIs to feed third-party systems not authorised by RESIDELIA are prohibited.

Notarial Closing Data Module: Without prejudice to the general prohibitions in §16.3, access to and use of Notarial Closing Data is subject to the following specific prohibitions, which derive directly from the obligations assumed by RESIDELIA in its licence agreement with DATO NOTARIAL, S.L.U.:

17. Termination, cancellation and service suspension

17.1 Term

This Terms and Conditions agreement will remain in force while the User maintains an active account on the Platform or uses any of the services offered by RESIDELIA.

17.2 Cancellation by the User

The User may cancel their subscription at any time from their private area or by written request to RESIDELIA. Cancellation takes effect at the end of the already-paid period, with no partial refunds except in the cases set out in Section 15.4.4 and Section 2.5.

Subscription cancellation does not affect obligations that by their nature must survive termination, including confidentiality, data protection, non-circumvention and intellectual property obligations.

17.3 Suspension or termination by RESIDELIA

RESIDELIA may immediately suspend or cancel Platform access without notice in cases of:

Suspension may be temporary or definitive depending on the seriousness of the breach. In cases of temporary suspension, RESIDELIA will communicate the conditions for restoring access. Definitive termination will not entitle the User to a refund of the current period, without prejudice to refund obligations for pending Deposits under Section 8.5.4.

17.4 Technical suspension or force majeure

RESIDELIA may temporarily suspend access to its services for scheduled maintenance, updates, technical incidents or force majeure. In the case of scheduled maintenance, notice will be given at least forty-eight (48) hours in advance. In the case of an unforeseen incident, affected Users will be notified as soon as reasonably possible.

17.5 Effects of termination on data

Following termination of the contractual relationship, RESIDELIA will retain the User's data for the legally required periods depending on the nature of each category of data, and will proceed to their secure deletion in accordance with procedure PRO-001 once those periods have elapsed. The User may request data portability before effective access termination.

18. Governing law and jurisdiction

These Terms and Conditions of Use are governed by and construed in accordance with Spanish law, without prejudice to mandatory European Union regulations that apply, in particular the General Data Protection Regulation (GDPR), the Digital Services Act (DSA) and the AI Regulation (AI Act), whose application is supranational and independent of the parties' domicile.

Any dispute arising from access to, use of or interpretation of the Platform or RESIDELIA's services, including Fast Track Channel services and associated data processing, shall be submitted to the exclusive jurisdiction of the courts of the city of Madrid, with the parties expressly waiving any other jurisdiction that may apply to them, unless mandatory consumer protection regulations provide otherwise.

RESIDELIA reserves the right to take all legal action it considers appropriate to protect its interests, including requesting precautionary or urgent measures from the competent courts against misuse, unauthorised access, anti-bypass breaches or intellectual property infringement.

19. Severability, waiver and precedence

19.1 Severability

If any provision of these Terms and Conditions is declared null, invalid or unenforceable by a final judicial decision or competent authority, that provision will be interpreted as closely as possible to the original intent of the parties, without affecting the validity and full applicability of the remainder of the document.

19.2 Waiver

RESIDELIA's failure to enforce strict compliance with any provision of these Terms and Conditions at any given time does not constitute a waiver of its right to enforce it in the future, nor a binding precedent for similar situations thereafter.

19.3 Precedence

In the event of conflict between these Terms and Conditions and any specific conditions applicable to a particular module or service, the specific conditions prevail within their scope. In the event of conflict between the Spanish version and any translation of this document, the Spanish version prevails.

19.4 Entire agreement

These Terms and Conditions, together with the related documents listed in Section 20, constitute the entire agreement between RESIDELIA and the User regarding use of the Platform, and supersede any prior communications, proposals or agreements on the same subject matter, except for specific contracts signed with enterprise clients, which prevail within their scope.

20. Related documents

The following documents supplement and form an integral part of these Terms and Conditions, applying depending on the service used by the User. In the event of conflict, Section 19.3 applies.

Documents marked Pending issuance are being prepared by RESIDELIA's Legal Department and will be incorporated into the document control repository and referenced on the Platform once formalised. Their absence does not affect the validity or applicability of this document.

All documents currently in force are available in RESIDELIA's document control repository. Public documents are accessible from the official website. Restricted-access documents are available to Users with an active Licence through their private area or upon request to dpo@residelia.com (mailto:dpo@residelia.com).

For any queries regarding these Terms and Conditions, Users may contact RESIDELIA at dpo@residelia.com (mailto:dpo@residelia.com).

This document was approved on 25 May 2026 and fully supersedes TOS-001 v2.0 dated 7 May 2026. Its content will be reviewed periodically or when material changes are made to Platform services, applicable regulations or internal procedures.

In the event of any conflict between this English translation and the original Spanish version, the Spanish version shall prevail.

© RESIDELIA — LEAN DIGITAL S.L. — All rights reserved.